| How to Make Reservation... |
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Customers availing the services of Max Holidays India (P) Ltd. on the website are requested to fill all necessary fields given in the Reservation Form on the website and submit the same to send to our Tours Department. Should the customer need immediate assistance, may get in touch with us directly through our e-mail tours@maxholidays.com OR any of the contact address given on the website. Our travel expert will ensure earliest possible reply to your query with the best of the available information. Max Holidays India (P) Ltd. reserve the right to not to accept any booking order without assigning any reason thereof. No reservation is accepted and completed till the agreed amount for the desired service is received by Max Holidays India (P) Ltd. from the customer, until specified unless. |
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| What is included in our price... |
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The rates quoted by us to any customer are valid for the period mentioned in our reply. Incase no period is specified kindly recheck the same with the concerned staff in our office. The rates given on the website are not applicable for the festive dates, especially during X Mas and New Year (15th Dec - 15th Jan) period, until specified unless. The offers for such festive dates will be given upon request only. All our rates are exclusive of all applicable taxes (Sate Govt. Luxury Tax, Service Tax, Road Tax, State / Central Govt. Tax etc.), until specified unless. The rates quoted in Indian Rupees are applicable for all Resident Indians and rates quoted in US Dollars / Euro (or any other foreign currency) are applicable for Foreign National and Non residential Indians (NRI). Any increase in tax OR any additional tax introduced by state / central Govt. during the course of fulfillment of the tour shall be payable by the customer availing our services. The rates for tour packages indicated on the website are tentative based on group travels. The exact cost for any tour package, will be quoted to the customer as per their specifications and requirements, after receiving the query from customer. |
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| Hotel Check in / check out policy... | |
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Most of the hotels in India offer noon time (1200 hrs) check in / check out facility. Complementary early check-in OR late check out required by any customers is purely subject to the approval of the respective hotel/s. For such facility a written request is to be sent to our file handling executive enabling him / her to check the possibilities with the hotel/s for the same. Max Holidays India (P) Ltd. and any of its representative, do not guarantee early check in / late check out without approval from the hotel. Customers are requested to take a written confirmation from our office for the same, after sending request. |
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| Payments Terms... |
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As per the policy full payments will be collected in advance from the customer before the start of the services. To hold the booking on definite basis an advance payment will be required by us as may be confirmed by our team to the customer during the course of correspondence. Balance money can be paid through Swift Bank Transfer or Secure Online Credit card Payment Gateway. Our file-handling executive retains the right to decide upon payments options based on the nature of the services and the time left in the operation of the tour. In exceptional cases such as Luxury Train Bookings, Hotel or Tour Package bookings during festive dates and peak period, full payment will be required in advance as per the policy of the hotels in India, as to avoid any cancellation charges on us incase of sudden cancellation by the customer OR no-show. |
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| How to Pay |
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A. A Demand Draft / Payment Order issue in Indian Currency, favoring "Max Holidays India (P) Ltd." payable at Delhi may be sent to our Corporate Office as per the address mentioned in our contact list, atleast 30 days prior to the date of start of the tour or as may be required by our file handling executive depending upon the policy of the hotel/s booked by the customer. |
B. The customer may also send the money to us through Swift Bank Transfer to our bank account (Our bankers are ICICI Bank and HDFC Bank Ltd. ). In such cases a copy of bank activity report may kindly be faxed / e-mailed to us for our file records and further follow up with our bankers. Customers are requested to be sure that the money must be remitted to our bank account atleast 30 days prior to the delivery of the services until any flexibility authorized by Max Holidays India (P) Ltd. otherwise. While transferring the money to us kindly also make sure that all bank service charges are to be paid by the party transferring the money to us. Any difference in invoice value and received money has to be settled by the customer. |
C. The customers may also take the benefits of using our Secure Online Payments Gateway . In such cases the Bank service charges @ 5% for online transaction will be payable extra by the card holder, over and above the invoice value, until included in our package cost otherwise. |
D. In special cases, if agreed by our file handling staff, the balance amount can also be paid either in Cash or Travelers Cheques upon arrival in India in US Dollars or Euro or UK Pounds, acceptable by the banks in India. Incase the customer wish to make payment in Indian currency, a Money Exchange Certificate issued by any authorized Indian bank for equivalent or higher amount will be required along with a copy of passport of the customer making payments to us. |
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| Invoice, Payments receipts and other travel documents... | |
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A copy of the invoice and payment receipt will be sent to the customer through e-mail after final confirmation and payment process. The original copy of the same will be given to the customer along with other original travel documents upon arrival in India. A copy of all service voucher (hotel and transport vouchers etc) will also be forwarded to the respective hotels and other service providers by our tour operation staff for further tour arrangements. Incase the customer wish to receive the original travel documents by courier at any place outside the country, the courier expenses etc. will be bared by the customer and will be payable to us in advance. |
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| Amendments / Extension in stay... |
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Incase of any changes in the tour or extension requested by the customer, after finalizing the tour, our confirmation to the customer will be subject to availability of the desired service. Customers are kindly requested to contact our office in Delhi for any amendments / extension to avail the benefits of our super saver offers. Incase the changes made by the customer in the tour schedule or any other service the additional expenses, if any, will be paid by the customer. |
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| Reconfirmation of hotel bookings... |
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As per the policy of the hotels in India, all hotel reservation are required to be reconfirmed by the agent / customer atleast 30 days prior to check in date (incase of FIT) and 40 days prior (incase of Groups), failing which hotels reserve the right to release blocked accommodation and levy retention charges equal to one night room rent, which is payable by the customer making reservation through us. Neither we nor any of our representative take the responsibility to make any refund to the clients on behalf of the hotel or any other service provider for any cancellation charged by the hotel or any other service provider. |
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| Cancellation and refunds... | |
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Cancellation, if any, are required in writing through our fax no. 0091 11 27933452 or e-mail tours@maxholidays.com, atleast 30 days prior to the date of arrival incase of Individual trip and 45 days prior to the date of arrival incase of Group booking (or as may be advised by the hotel and other service providers while making the bookings, depending on the availability of rooms and other services) . As per the rule in India all approved refund will be made in Indian Rupees only, as per the conversation rate prevailing at the time of refund. Usually the following cancellation charges levy, until any other terms specified unless. - Before 45 days of arrival - 5% of the total tour cost
- From 45 days to 30 days - 10% of the total tour cost
- From 29 days to 15 days - 15% of the total tour cost
- From 14 days to 07 days - 25% of the total tour cost
- Less than 7 days - 50% of the total tour cost
- Less than 48 hours or NO SHOW - NO REFUND
In exceptional cases such as Luxury Train Bookings, festival dates and peak season for hotel / tour package reservation a separate cancellation policy is applicable which would be advised at the time of quotation or as and when required. |
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| Refund for unutilized service... |
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We do not bear any responsibility for any refund after the completion of the tour, for any unutilized service like hotel bookings, transportation & meals etc. The refund requests for any unutilized service will be sent to the hotel and other service provider on behalf of the customer, after receiving the claim letter from them. After receiving the refund from the service providers the same will be forwarded to the customer at the earliest possible time. Usually this process of refund to the customer takes 2-4 weeks after receiving the letter from customer. |
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| Liabilities... | |
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Max Holidays India (P) Ltd. and its entire representative are committed to provide the best of the quality services to every traveler. While offering any travel related service to the customer, we endeavor to ensure that all the information given by us on our website or through any other source or provided by our representative, are complete and accurate. We neither guarantee nor take any responsibility for the accuracy and completeness of the given information. We also do not take the responsible for any complaint / dispute between the customer and any hotel. For any complaint, we request our customer to send us a written note in Detail through fax OR e-mail as to enable us forward the same to the hotel for their clarification and further action on the same. We do not take any responsibility for any compensation due to any complaint and dispute between the client and the hotel.
Our packages and other rate offers are inclusive of the services specified in our contract sent to the customer during the course of correspondence. Service like monument / museum entry tickets, travel insurance, Visa, special services / parties, personal expenses etc. are not included in our offers until specified unless. Any additional expenses incurred during the tour due to any unforeseen circumstances such as political closure, natural hazard, technical failure, flight delay / cancellation, sickness or any other unforeseen circumstances will be paid by the customer. Any additional tax introduced by the State/Central Govt. or any hike in diesel/petrol rate, museum/monument entry tickets, guide fee etc. incurred during the course of fulfillment of the tour, will be charged to the customer accordingly.
We do not take any responsibility for any loss, injury or damage to person or his/her property due to any natural reasons, accident, technical fault, strikes, riots, thefts, wars situation, civil disturbances, or any other reasons beyond our control . |
